Mountain
Top Computer Shop
PO Box 918• Windham, NY 12496
518-734-5477
•Hardware•Software•Networks•Websites• •Support•Consultation•Diagnostics•Repair• |
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Computer VIP Maintenance Program |
| Mountain Top Computers provides preventive maintenance service programs to address the needs of businesses that do not have qualified computer technicians on staff. Basic equipment maintenance such as data backup, internal and external component cleaning and software updates is administered on a scheduled basis. By following a few basic procedures clients can greatly reduce the risk of data loss or hardware failure. The following information represents some of the procedures of a typical preventive maintenance program. |
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Priority Service
We are honest and straight-forward technicians who care about your satisfaction. As seasoned IT consultants you will find us very efficient and helpful. All our work includes Tips and advice and helpful After Sale email Support. There are two reasons for data loss; either there was no backup or the media used failed to successfully capture the data. To reduce the possibility of data loss we maintain backups on CDRW, Jazz or flash disk. Backups are verified during each service visit to ensure that critical data is being safely captured. In the event of a system failure data will be transferred to another working system while repairs are being made. Dust is one of the leading causes of hardware failure. All moving components are thoroughly cleaned and lubricated during service visits. The case is opened and dust is removed from the motherboard and all system boards. The CPU fan, power supply fan and any other board fans are cleaned, lubricated and tested. External components such as keyboard, mouse, monitor and printers are cleaned of dust and debris and all cable connections are checked. Operating system updates and patches are downloaded and installed to ensure that your system has the most current version of the OS software. Operating system updates and patches are downloaded and installed to ensure that your system has the most current version of the OS software. Internet browser software updates or upgrades are performed as software changes become available. Updated component drivers are installed as they become. Hardware configurations are checked to be sure that they are operating efficiently and without conflict. Defrag and scan disk maintenance programs are run to detect any problems that your hard drive may have. Specialty error diagnostic software is run on other system components to verify that they are in good working order. Hard drive file organization is checked. |
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Data Backup
Anti Virus Protection
Internal/External Component Cleaning
Software Updates/System Optimization
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There are two reasons for data loss; either there was no backup or the media used failed to successfully capture the data. To reduce the possibility of data loss we require clients to maintain backups on Tape, CDRW, Jazz or Zip disk. Floppy disks have a high rate of failure and should not be used to protect vital information. Backups are verified during each service visit to ensure that critical data is being safely captured. In the event of a system failure data will be transferred to another working system while repairs are being made.
Clients are required to maintain a current version of an anti-virus software. Systems will be configured to automatically perform virus definition updates and perform full system virus scans weekly. The anti-virus software is configured to scan in-coming and out-going emails, the most common method of virus transfer. Anti-virus settings and definition files are verified during each service visit to ensure that data is protected from virus damage. Our product of choice is Symantec's Norton Anti-Virus.
Dust is one of the leading causes of hardware failure. All moving components are thoroughly cleaned and lubricated during service visits. The case is opened and dust is removed from the motherboard and all system boards. The CPU fan, power supply fan and any other board fans are cleaned, lubricated and tested. 
All data cables are checked to be sure they are securely seated on system boards. CD and floppy drives are opened, cleaned and tested for data transfer. External components such as keyboard, mouse, monitor and printers are cleaned of dust and debris and all cable connections are checked. Connections to surge protectors or UPS are checked.
Operating system updates and patches are downloaded and installed to ensure that your system has the most current version of the OS software. Internet browser software updates or upgrades are preformed as software changes become available.
Updated component drivers are installed as they become available or are required by system changes. Hardware configurations are checked to be sure that they are operating efficiently and without conflict with other components.
Defrag and scan disk maintenance programs are run to detect any problems that your hard drive may have. Specialty error diagnostic software is run on other system components to verify that they are in good working order. Hard drive file organization is checked and any misplaced files are moved to their correct data folders. Any temporary or unneeded files are located and removed.